Operations Manager - Out bound Sales

Job description

Role: The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 100-150 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills. Responsibilities: • Lead and manage large sales teams, guiding Assistant Managers and Team Leaders to achieve sales and productivity targets. • Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives. • Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges, and improve sales outcomes. • Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling. Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies. • Oversee the full sales lifecycle, from lead generation to closure, ensuring strong customer engagement and improved conversion ratios. • Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams. • Collaborate with other departments to ensure seamless integration of sales processes with broader company operations. • Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies. • Prepare and deliver presentations for clients and internal stakeholders. Demonstrate strong client management skills and manage reviews, feedback loops, and escalations effectively. • Experience in digital sales environments, contributing innovative solutions to enhance the sales process. Criteria: • Graduate OR 10th + 12th + 3 year Diploma (any stream). • 10+ years of overall experience in BPO sales operations, with strong expertise in both outbound and inbound sales (Life, Health, and General Insurance), including 1+ year in an Operations Manager role. • Strong leadership, communication and analytical skills. • Good understanding of compliance, quality process, CRM tools and dialer management. Week Off: Sunday (6 days working)