Oracle HCM Functional - Helpdesk

Job description

Job Description – Oracle HCM Functional Consultant – Help Desk Experience: 4–8 Years Locations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore Role Overview We are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have strong hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation . Key Responsibilities • Implement and configure Oracle HCM Cloud Help Desk solutions based on business requirements. • Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions. • Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities. • Work with HR/Business teams to understand and optimize HR service delivery processes. • Support integrations with other Oracle HCM modules and third-party applications. • Prepare functional specifications, configuration documents, test scenarios, and user guides. • Conduct SIT/UAT and support defect resolution. • Provide post-production support and troubleshoot functional issues. • Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle. Mandatory Skills • Strong experience in Oracle HCM Cloud – Help Desk . • Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory. • Good understanding of Oracle HCM Cloud architecture and HR business processes. • Experience in configuration, testing, and production support. • Good communication and stakeholder management skills. • Ability to work independently and coordinate with cross-functional teams. Good to Have • Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules . • Experience with Oracle HCM integrations and reporting. • Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP. • Oracle HCM Cloud certification will be an added advantage. Note: Candidates without hands-on Oracle HCM Help Desk implementation experience will not be considered.