ORM Executive

Job description

ORM Executive Company: Schbang Location: Lower Parel, Mumbai Work Mode: On-site Employment Type: Full-Time CTC: ₹3.5 LPA About Schbang Schbang is a full-service creative and technology agency that brings together creativity, technology, media, and culture to build impactful brands. We work with leading brands across industries to create digital experiences and conversations that matter. Role Overview We’re looking for an ORM Executive who is plugged into the internet, understands social media conversations, keeps up with emerging trends, and enjoys making sense of data. As an ORM Executive, you will work closely with the Digital and ORM teams to monitor online conversations, track brand sentiment, identify emerging trends, flag potential reputation risks, and generate meaningful insights for multiple brands. This role is ideal for someone looking to build a career in Online Reputation Management, Social Listening, Digital Marketing, Social Media Analytics, and Brand Communication . You will be working in a fast-paced agency environment where staying updated with social media, internet culture, news, memes, trends, and online conversations is an important part of the job. Key Responsibilities • Monitor brand mentions, conversations, comments, reviews, and discussions across social media and digital platforms. • Support Online Reputation Management (ORM) activities for multiple brands. • Track and analyse online conversations to understand audience sentiment and brand perception. • Identify emerging trends, viral conversations, potential crises, and reputation risks. • Conduct regular social listening and share relevant observations with the team. • Maintain accurate trackers and databases for brand mentions, queries, complaints, and responses. • Categorise and analyse conversations based on sentiment, topic, platform, and priority. • Assist in preparing daily, weekly, and monthly ORM reports. • Identify recurring customer concerns and provide actionable insights to the team. • Stay updated on social media trends, internet culture, memes, news, and platform updates. • Coordinate with internal teams to escalate sensitive or high-priority conversations when required. • Support the team in generating actionable insights from social and digital data. 1 • Ensure timely monitoring and escalation of important brand conversations based on priority and business requirements. What We’re Looking For • 1–2 years of experience in ORM, Social Media, Digital Marketing, Social Listening, Communications, or a related field. • Freshers with relevant internship, academic project, or hands-on social media experience may also be considered. • Strong interest in social media, digital marketing, online communities, and internet culture . • Good understanding of platforms such as Instagram, X, Facebook, YouTube, Reddit, and Google Reviews . • Strong awareness of current social media trends, memes, news, and online conversations. • Good analytical and observational skills. • Comfortable working with Excel/Google Sheets and maintaining trackers. • Good written and verbal communication skills. • Ability to identify patterns and convert online conversations into meaningful insights. • Detail-oriented, organized, and comfortable working in a fast-paced agency environment. • Willingness to learn ORM tools, social listening platforms, and reporting processes. • Ability to work in a shift-based environment and adapt to business requirements. Good to Have • Internship or academic project experience in Digital Marketing, Social Media, ORM, Marketing Analytics, or Communications . • Basic knowledge of social listening or ORM tools. • Familiarity with sentiment analysis and social media analytics. • Basic understanding of Excel/Google Sheets, including filters, sorting, and basic formulas. • Experience managing, moderating, or monitoring a social media page. • Previous experience working in a digital marketing, advertising, or creative agency. Key Skills Social Listening | Online Reputation Management | Social Media Monitoring | Trend Analysis | Sentiment Analysis | Data Management | Reporting | Excel/Google Sheets | Digital Marketing | Internet & Pop Culture Awareness Work Schedule & Shift Timings This is a full-time, on-site role based out of Lower Parel, Mumbai. The role follows a flexible shift-based schedule . Candidates can indicate their preferred shift from the available options: • 9:00 AM – 6:00 PM • 10:00 AM – 7:00 PM • 12:00 PM – 9:00 PM Please note that shift allocation will be based on business requirements and team requirements . Weekly Off The role includes 2 days of weekly off . However, please note that the weekly offs will not be fixed weekend offs . The 2 weekly offs may fall on weekdays (Monday–Friday) depending on business and team requirements. Candidates should therefore be comfortable working on Saturdays and Sundays when scheduled. Compensation CTC: ₹3.5 LPA The role is a full-time opportunity with Schbang and offers an opportunity to grow within the ORM, Digital Marketing, Social Listening, and Digital Strategy space. Why Join Schbang? • Get hands-on experience in ORM and digital marketing for leading brands. • Work in a fast-paced, creative agency environment. • Learn how brands manage online conversations and reputation at scale. • Develop practical skills in social listening, data analysis, reporting, and digital strategy. • Work closely with digital, ORM, and other internal teams. • Build exposure to multiple brands, industries, and online communities. • Opportunity to develop a long-term career in ORM and digital marketing .