Process Manager

Job description

**Job Description** **Role: Business Analyst** The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges. **Key Responsibilities** - Requirements Gathering & Analysis - Significant experience with software development-lifecycle and web technologies - Elicit, analyze, and document business and software requirements (BRD, SRS). - Translate business needs into functional and non-functional requirements for developers. - Able to create proper functional requirements and detail specifications. - Ability to break down business problems into logical tasks - Process Modeling - Create workflow diagrams and process maps for current and future states. - Identify opportunities for process improvement. - Must have cross-functional business and application knowledge - Communication & Collaboration - Ability to lead meetings with multiple stakeholders - Excellent problem-solving skills with analytical mindset; Attention to detail - Exceptional interpersonal skills. - Excellent written and verbal communication skills - Act as a liaison between stakeholders, developers, and project managers. - Facilitate meetings and ensure clarity of requirements across teams. - Backlog & Change Management - Manage and prioritize product backlog (features, enhancements, bug fixes). - Evaluate and manage change requests, assessing impact on scope and budget. - Testing & Validation - Prepare test cases and coordinate User Acceptance Testing (UAT). - Validate that delivered solutions meet business requirements. - Reporting & Documentation - Maintain detailed documentation of requirements, workflows, and outcomes. - Generate reports and dashboards for stakeholders. **Required Skills & Qualifications** - 5+ years of experience in business analysis role in software/application development - Strong analytical and problem-solving skills. - Excellent communication and stakeholder management abilities. - Familiarity with Agile/Scrum methodologies (user stories, sprints). - Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint. - Conceptual understanding of RDMS concepts - Proficiency in HTML Editor tools - Basic understanding of software development and IT systems. - Must demonstrate a positive and professional attitude, personal integrity, problem solving ability **Preferred Qualifications & Certifications** - Degree in computer engineering, business administration, or related field - CBAP (Certified Business Analysis Professional) - PMI-PBA (Professional in Business Analysis) - Agile certifications (CSPO, SAFe BA).