Process Manager

Job description

Job Description Role: Business Analyst The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges. Key Responsibilities • Requirements Gathering & Analysis • Significant experience with software development-lifecycle and web technologies • Elicit, analyze, and document business and software requirements (BRD, SRS). • Translate business needs into functional and non-functional requirements for developers. • Able to create proper functional requirements and detail specifications. • Ability to break down business problems into logical tasks • Process Modeling • Create workflow diagrams and process maps for current and future states. • Identify opportunities for process improvement. • Must have cross-functional business and application knowledge • Communication & Collaboration • Ability to lead meetings with multiple stakeholders • Excellent problem-solving skills with analytical mindset; Attention to detail • Exceptional interpersonal skills. • Excellent written and verbal communication skills • Act as a liaison between stakeholders, developers, and project managers. • Facilitate meetings and ensure clarity of requirements across teams. • Backlog & Change Management • Manage and prioritize product backlog (features, enhancements, bug fixes). • Evaluate and manage change requests, assessing impact on scope and budget. • Testing & Validation • Prepare test cases and coordinate User Acceptance Testing (UAT). • Validate that delivered solutions meet business requirements. • Reporting & Documentation • Maintain detailed documentation of requirements, workflows, and outcomes. • Generate reports and dashboards for stakeholders. Required Skills & Qualifications • 5+ years of experience in business analysis role in software/application development • Strong analytical and problem-solving skills. • Excellent communication and stakeholder management abilities. • Familiarity with Agile/Scrum methodologies (user stories, sprints). • Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint. • Conceptual understanding of RDMS concepts • Proficiency in HTML Editor tools • Basic understanding of software development and IT systems. • Must demonstrate a positive and professional attitude, personal integrity, problem solving ability Preferred Qualifications & Certifications • Degree in computer engineering, business administration, or related field • CBAP (Certified Business Analysis Professional) • PMI-PBA (Professional in Business Analysis) • Agile certifications (CSPO, SAFe BA).