Product Trainer

Job description

About Company: Founded in 2000 by Dilip Modi, Spice Money Limited is India’s leading rural fintech company, headquartered in Noida and operating as a subsidiary of DiGiSPICE Technologies Limited, a publicly listed entity. The company is driven by a strong mission to accelerate financial inclusion and empower the underserved “Bharat” through technology-enabled financial services. With a network of 1.6+ million Adhikaris across India, the company enables last-mile access to essential services including AEPS cash withdrawal and deposits, domestic money transfer, bill payments, insurance, micro-ATM services, credit solutions, travel bookings, account opening, and UPI-led digital payments. Spice Money has consistently introduced industry-first innovations such as a zero-cost Adhikari platform, one of India’s largest assisted payments networks, a rural credit marketplace, and Spice Money UPI & Spice Pay wallet to accelerate digital adoption in smaller towns and villages. Operating across 95%+ pincodes with a team of 1,000+ employees, Spice Money combines the agility of a high-growth fintech with the scale and impact of a nationwide distribution network—creating meaningful economic opportunities and driving the next phase of financial inclusion in India. Job Title: Product Trainer Location: Noida Experience: 2 to 4 Years Qualification: Graduate /Postgraduate Role Overview: We are looking for a detail-oriented and proactive Product Trainer to design and deliver engaging product training programs for internal teams and customers. The role involves creating training content, conducting workshops and webinars, collaborating with cross-functional teams, and coordinating training communication to ensure effective product adoption and knowledge dissemination. Key Responsibilities: • Design, develop, and deliver engaging training materials and sessions for internal teams and customers. • Conduct product training workshops, webinars, and one-on-one training sessions. • Collaborate with Product, Business, and cross-functional teams to stay updated on new product features, enhancements, and process changes. • Customize training content based on the audience's needs, business requirements, and knowledge level. • Coordinate with the Social Media team and external creative/digital agencies to ensure timely execution of training communications, product launch campaigns, learning content, creatives, and videos across digital platforms. • Support the creation and dissemination of product-related communication, training videos, knowledge content, and awareness campaigns. • Evaluate training effectiveness through feedback, assessments, and performance metrics, and continuously enhance the training content. • Maintain training records, certifications, attendance reports, and provide regular progress updates to stakeholders