Quality Assurance, Monitoring & Testing Analyst 2

Job description

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Quality Assurance, Monitoring & Testing Intermediate Analyst - C10 The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities. The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team. Responsibilities: • The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program • Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management • Perform control testing and involve in publication of test reports • Lead / participate in strategic initiatives viz. control performance enhancement, etc. • Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures • Participate in meetings to analyze documentation and processes to ensure risks and control points are properly addressed • Pro-actively identify any monitoring breaks and suggest enhancements • Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative • Ensure 100% delivery is achieved as per the agreed SLA • Manage a strong stakeholder connect through regular touchpoint meetings Qualification: • 5+ years of relevant experience in Operational Risk, etc. • Experience in working with the various risk and control systems and reporting requirements • Excellent verbal and written communication skills • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups • Demonstrated understanding of operational risk and gap identification Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements • Self-motivated and detail oriented • Exhibit problem-solving and decision-making skills • Job Family Group: Controls Governance & Oversight • Job Family: Quality Assurance, Monitoring & Testing • Time Type: Full time • Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. • Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. • Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.