Regional Head - Commercial Banking

Job description

Job Description Regional Head - Commercial Banking Role Purpose The Regional Head - Commercial Banking role at Jana Small Finance Bank is responsible for driving growth, strengthening customer and partner relationships, ensuring portfolio quality, and enabling operational & service excellence within the MSE and Supply Chain ecosystem. Key Responsibilities • Drive business acquisition, portfolio growth, and revenue enhancement. • Strengthen customer/anchor/vendor/partner relationships depending on the role scope. • Ensure compliance with credit, KYC, risk, and audit standards. • Support customer onboarding, documentation, and relationship deepening. • Collaborate with branches, credit, risk, operations, and product teams. • Monitor portfolio performance, delinquency, and early warning signals. • Enable digital adoption, process efficiency, and service quality improvements. Key Performance Indicators (KPIs) • Business acquisition & portfolio growth • Revenue & cross-sell contribution • Portfolio quality & delinquency control • Customer satisfaction & service excellence • Compliance & documentation quality • Productivity & activity score achievements Skills & Competencies • Strong understanding of MSE/SCF/Commercial/Trade Finance business • Financial analysis, credit understanding & risk awareness • Customer relationship management & negotiation skills • Analytical thinking, problem-solving & process discipline • Good communication, coordination & stakeholder management