Regional Head-Home Loan and Suvidha LAP

Job description

Job Requirements Role/Job Title: Regional Head-Home Loan and Suvidha LAP Business: Retail Banking Function department: Home Loans Job Purpose Regional Sales Manager – Home Loan and Suvidha LAP, Direct is responsible for driving acquisition and growth of the Home Loan/Suvidha portfolio across assigned geographies. This role focuses on leveraging internal channels, cross-sell opportunities, and relationship management to meet business targets. The position involves leading a high-performing sales team, ensuring compliance, and delivering superior customer experience while contributing to the bank’s strategic objectives. Key Responsibilities Primary Responsibilities • Business Acquisition • Generate Home Loan leads and drive disbursements through the bank’s existing customer base across branches. • Collaborate with branch banking, relationship managers, and internal teams to identify and convert potential customers. • Ensure lead conversion and disbursement as per defined productivity norms. • Team Management & Training • Lead and manage a team of Sales Managers and Territory Managers. • Train and motivate team members and branch staff on product features, sales processes, and customer handling. • Relationship Management • Build strong relationships with branch heads and cross-functional teams to facilitate lead generation and business closures. • Act as the single point of contact for Home Loan requirements of existing customers in the region. • Process & Compliance • Ensure adherence to bank policies, processes, and regulatory guidelines. • Coordinate with credit, operations, and legal teams to expedite approvals and documentation. • Reporting & MIS • Track and report daily, weekly, and monthly business performance metrics. • Share market feedback and insights with senior management for strategy refinement. Secondary Responsibilities • Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation. • Identify and convert sales opportunities from existing customer relationships. • Promote digital enablement to fulfill customer needs holistically. • Ensure high-quality customer service and cross-functional coordination. • Support branches and teams in using banking systems and customer management platforms. Education • Graduate Degree: Any stream • Postgraduate Degree: Any stream (preferred) • Professional Certifications: Preferred but not mandatory Experience • 8–12 years of relevant experience in BFSI, preferably in retail lending and channel management. • Role Level: AVP