Relationship Manager - Business Banking

Job description

- **Essential Services :Role & Location fungibility** - At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. - About the role - At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Bank’s philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. - Key Responsibilities - Increase Relationship Value Icon - Customer Service - Create service excellence by partnering with customers through their life cycle and offer suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. - Increase Relationship Value Icon - Business Development - Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers. - Increase Relationship Value Icon - Cross selling & Collaboration - Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. - Increase Relationship Value Icon - Enhance the portfolio quality - Work towards an active customer based by way of 360-degree banking and superior customer service. - Increase Relationship Value Icon - Customised solutions - As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch. - Increase Relationship Value Icon - Behold our values - Offer products that are fair to our customers and fair to the bank.