Relationship Manager (Gold Loans)

Job description

**Company Description** Rupeek is India’s leading asset-backed, digital lending fintech platform focused on making credit accessible in a fair and convenient way. The company specializes in innovative gold-backed financial products that help monetize India’s approximately $2 trillion worth of gold. Powered by advanced technology and an automated, asset-light supply chain, Rupeek is transforming how gold loans are disbursed across the country through low-risk, low-touch, friction-free processes. Since its founding in 2015, Rupeek has expanded to over 60 cities, serving more than 500,000 customers, and is headquartered in Bangalore. Rupeek is backed by prominent investors including Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital, offering professionals an opportunity to contribute to a high-growth fintech environment. **Role Description** The Relationship Manager (Gold Loans) is a full-time, on-site role based in Hyderabad. This role involves engaging with customers to understand their gold loan requirements, explaining Rupeek’s products and processes, and ensuring a smooth end-to-end customer experience. The Relationship Manager will manage customer onboarding, coordinate with internal teams and partner financial institutions, and oversee documentation and compliance for gold loan disbursals. Daily responsibilities include building and maintaining strong customer relationships, resolving queries, following up on leads, and supporting collection and renewal activities as needed. The role also requires meeting defined sales and service targets while upholding Rupeek’s standards of integrity, transparency, and customer care. **Qualifications** - Customer relationship management skills, including the ability to build trust, handle queries, and provide clear product guidance. - Sales and negotiation abilities to convert leads, cross-sell or up-sell services, and meet defined performance targets. - Operational and process-handling skills to manage documentation, verify details, and ensure compliance with regulatory and internal policies. - Communication and interpersonal skills to interact effectively with customers, internal teams, and partner institutions in a professional manner. - Basic financial and lending knowledge, preferably in gold loans or retail banking, to explain terms, conditions, and risk clearly to customers. - Comfort with digital tools, mobile applications, and fintech platforms used for loan processing, tracking, and reporting. - Ability to work on-site in Hyderabad, with a focus on field interactions and branch or partner visits as required. - Previous experience in gold loans and a bachelor’s degree or a related field is an advantage. Interested one can share your CV to yadavalli.rishendra@rupeek.com or Whatsapp to 9032969396