Relationship Officer Current Account

Job description

**Company Description** Equitas Small Finance Bank is a community-focused financial institution committed to enabling individuals, families, and businesses in achieving their financial aspirations through seamless banking services. The bank emphasizes fairness and transparency as core values in the way banking is imagined, delivered, and experienced. As an active member of the communities it serves, Equitas Small Finance Bank maintains a strong culture of social responsibility and philanthropy. Team members are encouraged to contribute to this legacy of giving back while supporting customers with modern, accessible financial solutions. **Role Description** The Relationship Officer Current Account role is a full-time, on-site position based in Bengaluru. The role involves managing and growing a portfolio of current account customers, including acquiring new business clients and deepening relationships with existing ones. Day-to-day responsibilities include understanding customer banking needs, offering appropriate current account products and services, and ensuring high levels of customer satisfaction. The Relationship Officer will handle account opening processes, coordinate with internal teams for smooth service delivery, and monitor account activity to identify cross-selling and up-selling opportunities. The role also requires regular follow-ups, resolving service issues promptly, and meeting defined sales and relationship management targets while upholding compliance and bank policies. **Qualifications** - Strong Business Relationship Management skills to build, maintain, and expand current account customer portfolios. - Foundational knowledge in Finance to understand banking products, regulatory requirements, and account operations. - Excellent Communication abilities to explain products clearly, conduct client meetings, and collaborate with internal teams. - Proven Customer Service skills to address queries, resolve issues, and deliver a positive banking experience. - Sales acumen to identify opportunities, achieve acquisition and revenue targets, and support business growth. - Bachelor’s degree in Business, Finance, Commerce, or a related field, or equivalent practical experience. - Ability to work on-site in Bengaluru, with strong time management and organizational skills. - Comfort using core banking systems, CRM tools, and MS Office applications. - High ethical standards, attention to detail, and commitment to fairness and transparency in customer interactions. - Prior experience in business banking or current account relationship roles is preferred but not mandatory.