Retail Learning And Development Specialist

Job description

**Why This Role Matters** To build a strong, customer-focused sales team by driving structured retail sales training, product knowledge and service excellence across stores. **What You Will Own** ● Design and deliver retail sales training programs for store teams. ● Conduct product knowledge and customer experience training. ● Partner with store managers to identify skill gaps and training needs. ● Roll out onboarding programs for new sales associates. ● Drive selling techniques, upselling and conversion improvement initiatives ● Track training effectiveness and sales performance improvements. **Key Result Areas** ● Sales productivity improvement across stores ● Customer experience and service scores ● New joiner training completion and readiness ● Adoption of selling techniques and product knowledge ● Consistent training delivery across regions What Success Looks Like ● Well-trained sales teams with strong product knowledge ● Higher conversion rates and average ticket size ● Consistent customer experience across all Home Centre stores ● Faster onboarding and productivity of new store hires **Who Thrives in This Role** ● 6–10 years experience in retail training, preferably in furniture/home retail ● Strong understanding of retail sales processes ● Excellent facilitation and communication skills ● Ability to work closely with store operations teams ● Passion for coaching and developing frontline sales teams