Retail Store Manager

Job description

Role & responsibilities • To achieve the revenue and profit targets for the store. • To monitor and control expenses through efficient store operations. • To control shrinkage. • Implement plans to maximize sales while controlling expenses within the budget. • To ensure the setup of a conducive environment at the store to facilitate purchase decisions and provide customer service. • To understand customer needs and fulfil need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner. • To plan and ensure achievement of the store sale targets. • To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback. • To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly. • To monitor sales figures vis--vis forecast and interpret trends to facilitate planning. • Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets. • To monitor trade-in products, its inventory management and controlling its logistics and disposal. • To optimize age of inventory and ensure stock turns. • To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner. • To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions. • Constantly innovating methodologies to improve customer footfalls and conversion ratio. • Scheduling of floor manpower to customer ratio to adequately meet the customer interface. • Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service. • Ensuring that the staff presentation is in line with company preferred standards. • Managing and motivating the store team to increase sales and ensure efficiency. Preferred candidate profile Min 5 years of experience as a Store Manager in any large format of Retail Store Operation. Retail CDIT managerial experience would be more preferable. Ready to join immediately.