Retail Store Manager

Job description

Company Description Zepto is a rapid commerce platform founded in 2021, focused on saving customers time by delivering everyday essentials in minutes across 50+ cities in India. Powered by advanced technology and optimised delivery hubs, Zepto offers more than 45,000 products, including fresh groceries, electronics, beauty items, apparel, toys, and more. The company is driven by speed, reliability, and convenience, aiming to make shopping seamless and efficient. Zepto Café further enhances this experience with a curated selection of over 200 fresh food and beverage items, reinforcing Zepto’s commitment to everyday convenience and quality. Role Description The Retail Store Manager is a full-time, on-site role based in Delhi, India, responsible for overseeing daily store operations and ensuring an outstanding in-store experience. This role includes managing staff schedules, supervising floor activities, and monitoring inventory levels to maintain product availability and store presentation standards. The manager will drive customer satisfaction by handling escalations, ensuring prompt and courteous service, and implementing initiatives to improve customer engagement. They will also oversee retail loss prevention measures, manage cash handling procedures, track sales performance, and report key metrics to leadership. Additionally, the role involves training and mentoring team members, enforcing company policies, and coordinating with cross-functional teams to support promotional campaigns and operational improvements. Qualifications • Strong customer-focused mindset with skills in Customer Satisfaction and Customer Service. • Effective interpersonal and verbal Communication skills, with the ability to engage customers and lead store teams. • Proven experience in Store Management, including staff supervision, inventory control, and sales monitoring. • Knowledge of Retail Loss Prevention practices, including shrink control, cash management, and compliance with safety procedures. • Previous experience in retail or quick commerce environments, preferably in a supervisory or managerial capacity. • Ability to work flexible hours, including weekends and holidays, as required by store operations. • Comfort with using point-of-sale systems and basic data reporting tools. • Diploma or degree in Business, Retail Management, or a related field is advantageous but not mandatory.