Retainers

Job description

**Job Description** The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. **Job Responsibilities:** - This hands-on role focuses on executing employee relations (ER) strategies, driving engagement initiatives, and managing legal aspects of employment to ensure a fair, compliant, and positive workplace. - Ideal for a legal-savvy HR professional passionate about resolving conflicts and supporting business operations. If you have a blend of legal and HR experience, this is your chance to make a direct impact in a fast-paced organization. Key Responsibilities - Lead and resolve high-risk and highly sensitive ER matters including executive escalations, domestic inquiries, full-cycle investigations, allegations of misconduct, and issues with legal or reputational exposure and preparation of investigation reports. - Conduct conflict resolution sessions for managers and employees, emphasizing empathy, objectivity, and sustainable outcomes aligned with company culture. - Draft and review legal responses, collaborate with internal and external legal partners, handle grievances, consequence management and policy counseling with legal precision and fairness. - Monitor engagement trends via feedback loops, and data insights; implement proactive interventions to address concerns and boost morale/retention. - Advise on legal aspects of employment, including labor law compliance, policy interpretation, and risk mitigation for terminations or disputes. - Support audits, compliance reviews, and cross-functional teams (e.g., Legal, Operations) on ER matters, ensuring timely resolutions. - Track key metrics (e.g., case resolution time, engagement scores) and contribute to reporting for senior leadership. **Qualifications & Experience** - Bachelor's degree in Law (LLB) + Master's degree in Human Resources, Labor Laws, or related field; or equivalent experience as an HR Business Partner with strong legal exposure. - 5+ years of relevant experience in HR/ER, with proven hands-on involvement in domestic inquiries, ER investigations, terminations, and compliance. - Deep knowledge of Indian labor laws, POSH regulations, employment contracts, and corporate compliance frameworks. - Prior experience handling legal aspects of HR (e.g., litigation support, policy drafting, consequence management). Competencies & Skills - Strong investigative and analytical skills, with meticulous documentation abilities. - Excellent communication for articulating complex legal/ER outcomes to diverse stakeholders. - High emotional intelligence, confidentiality, and bias-free judgment. - Proficiency in HR tools (e.g., case management systems, MS Excel for reporting) and legal research platforms. **About The Team** eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.