Rider Cluster Manager

Job description

**Manager I - Rider Cluster Manager** LM Operations Department Responsibilities, aka, what wed like you to deliver : - Own daily rider operations across assigned clusters to ensure high fulfilment and delivery performance. - Track and improve key rider metrics such as attendance, on-time performance, delivery efficiency, productivity, and compliance. - Act as the first line of resolution for on-ground operational challenges and eliminate bottlenecks quickly. - Drive rider discipline, adherence to SOPs, and safety standards across shifts. - Lead and mentor Rider Leads and Delivery Executives, ensuring proper training, motivation, and performance management. - Optimize routing, shift planning, and rider allocation using data-driven insights. - Collaborate with city operations and central teams to implement engagement initiatives and process improvements. - Ensure high customer satisfaction by maintaining strong execution standards and minimal service lapses. - Identify performance gaps, conduct root-cause analysis, and implement corrective actions to improve last-mile efficiency. **Are you who we're searching for:** - Qualification: Graduate - Experience: 34 years in last-mile operations, fleet/rider management, or e-commerce delivery. - Strong understanding of rider performance metrics and cluster-level operations - Proficiency in Excel and familiarity with dashboards and performance tracking tools - Strong people management and communication skills, especially with ground-level teams Sounds like we’re talking about you? Please add your application to our cart!