Sales Manager - Car Loans

Job description

Job Requirements Role/ Job Title: Sales Manager – Car Loans Business: Retail Banking Function/Department: Retail Banking Job Purpose Sales Manager – Car Loans is responsible for sourcing Car Loans business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms. Roles & Responsibilities • Generate Car Loans leads through internal channels including branches, relationship managers, call centres, and loan centres. • Engage with existing customers to understand financial needs and offer suitable Car Loans. • Conduct customer meetings to assess eligibility, financial standing, and property documentation. • Ensure smooth processing of applications, documentation, and disbursement coordination. • Deliver timely support and personalized service to enhance customer satisfaction. • Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives. • Track and report sales performance, pipeline status, and market feedback to senior management. • Ensure adherence to internal processes, audit guidelines, and regulatory compliance. • Coordinate with credit, operations, legal, and technical teams for efficient loan processing. Secondary Responsibilities • Maintain strong knowledge of Car Loans products, lending norms, and documentation. • Identify and convert sales opportunities from existing customer relationships. • Promote digital enablement to fulfill customer needs holistically. • Demonstrate excellent communication, presentation, and interpersonal skills. • Ensure effective cross-functional coordination and relationship management. • Utilize banking systems and customer management platforms efficiently. Education • Graduate Degree: Any stream • Postgraduate Degree: Any stream (preferred) • Professional Certifications: Preferred but not mandatory Experience • 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement. • Role Level: Manager / Senior Manager