Sales & Marketing Supervisor

Job description

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces Job Description • Handle banquet enquiries, telephone calls, emails, and walk-in enquiries professionally and promptly. • Understand client requirements and recommend suitable banquet venues, menus, packages, and event arrangements . • Prepare and share quotations, proposals, contracts, and event-related documentation with clients. • Conduct banquet venue/show-rounds for prospective clients and explain available facilities and services. • Follow up regularly with prospective clients to convert enquiries into confirmed bookings . • Maintain accurate records of leads, enquiries, tentative bookings, confirmed functions, and revenue . • Coordinate with Banquets, F&B, Kitchen, Housekeeping, Engineering, Front Office, Finance, and other departments for successful event execution. • Prepare and communicate Banquet Event Orders (BEOs) and ensure all agreed arrangements are properly documented. • Assist in negotiating rates, packages, menus, and other commercial terms within approved guidelines. • Build and maintain strong relationships with corporate clients, wedding planners, event agencies, and other key accounts . • Monitor banquet bookings and ensure proper billing, deposits, payment follow-ups, and financial documentation . • Handle guest/client concerns professionally and ensure timely resolution. • Conduct post-event follow-ups to obtain feedback and encourage repeat business and referrals. • Support the Banquet Sales Manager in achieving monthly revenue and business targets . • Monitor competitor activities, market trends, and local events to identify potential business opportunities. • Maintain professional standards of guest service, grooming, communication, and hotel brand representation . • Ensure compliance with hotel policies, SOPs, and applicable operational procedures Qualifications • Qualification: Graduate/Diploma in Hotel Management, Hospitality, Business Administration, or a related field. • Experience: 2–4 years of relevant experience in Banquet Sales / Hotel Sales / Events / Hospitality , preferably in a reputed hotel. • Experience in handling corporate events, weddings, conferences, and social functions will be an advantage. Additional Information • trong communication and interpersonal skills • Good sales and negotiation skills • Customer-focused approach • Strong follow-up and relationship-management skills • Good knowledge of banquet operations and event planning • Ability to handle multiple enquiries and events simultaneously • Good coordination and organizational skills • Proficiency in MS Office and hotel systems • Ability to work under pressure and meet revenue targets • Professional grooming and presentation