Sales Ops Manager I SAAS Sales Process I Outbound

Job description

Role & responsibilities • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market • Be a point of escalation for our clients and respond promptly to any issues • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed • Work with client contact on reporting and forecasting • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) • Work with client contact on reporting and forecasting • Coordinate team incentives and Sales Performance Incentive Funds • Partner and build business relationships with all partners to ensure customer expectations are met Preferred candidate profile • 3+ years proven work experience in a sales role • A passion for customer experience and driving team results • Experience in operations and strategy building • Excellent Coaching history • A record of developing and retaining great employees • Experience maximizing revenue through best practices • Experience working with Salesforce.com or similar CRM • Experience finding solutions as a manager Perks and benefits