Sales Ops Manager I SAAS Sales Process I Outbound

Job description

**Role & responsibilities** - Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction - Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date - Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities - Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members - Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories - Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market - Be a point of escalation for our clients and respond promptly to any issues - Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed - Work with client contact on reporting and forecasting - Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) - Work with client contact on reporting and forecasting - Coordinate team incentives and Sales Performance Incentive Funds - Partner and build business relationships with all partners to ensure customer expectations are met **Preferred candidate profile** - 3+ years proven work experience in a sales role - A passion for customer experience and driving team results - Experience in operations and strategy building - Excellent Coaching history - A record of developing and retaining great employees - Experience maximizing revenue through best practices - Experience working with Salesforce.com or similar CRM - Experience finding solutions as a manager **Perks and benefits**