salesforce Business Analyst

Job description

Job Title: Salesforce Business Analyst Skills: Salesforce,Admin,Business Analyst Experience: 5-12 years Location:Hyderabad Shift: 2:00 P.M-11:00 P.M We at Coforge are hiring Salesforce Business Analyst with the following skillset: • Lead Salesforce development projects from conceptualization to implementation • Requirements Gathering: Collaborate with stakeholders to understand business requirements and objectives. Conduct workshops and interviews to elicit detailed and clear requirements • Documentation: Document and maintain detailed functional specifications, user stories, and process flows. Create and update documentation related to system configurations and customizations. • Salesforce Configuration: Configure and customize Salesforce applications to meet business requirements. Collaborate with developers and administrators to implement solutions. • Data Analysis: Perform data analysis to ensure data integrity and accuracy within Salesforce. Identify data migration needs and collaborate with data migration specialists. • Testing and Quality Assurance: Develop and execute test plans, ensuring that solutions meet quality standards. Collaborate with QA teams to perform system testing and user acceptance testing. • User Training and Support: Provide training to end-users on new features and functionalities. Offer ongoing support and troubleshooting assistance. • Report and Dashboard Creation: Design and create reports and dashboards to visualize key performance metrics. Work with stakeholders to understand reporting needs and optimize data visibility. • Collaboration: Collaborate with cross-functional teams, including developers, administrators, product owners/managers, project managers, and business stakeholders, to ensure the CPQ system effectively supports sales operations and drives business growth. Qualifications: • Bachelor's Degree or equivalent experience - Required • Typically 5+ years Proven experience as a Salesforce Business Analyst or similar role - Required • Salesforce Administrator or Business Analyst certifications - Required • Strong analytical, problem-solving, and communication skills • Knowledge of Agile/Scrum methodologies • Ability to work independently and collaboratively in a fast-paced environment • Ability to communicate ideas and information clearly, accurately, and tactfully • Solid presentation and facilitation skills • Must be highly organized, able to effectively prioritize work, be oriented to detail, and have excellent follow through • In-depth knowledge of CPQ software platform • Proficient in JIRA, Microsoft Office Suite, advanced Excel knowledge