Schedule Manager

Job description

**Role & responsibilities** - 2 TO 5 years of WFM Scheduling experience in a BPO/Contact Center environment. - Strong understanding of Forecasting, Capacity Planning, Scheduling, Shrinkage, RTA concepts. - Experience with WFM tools such as NICE IEX, Verint, Calabrio, Aspect, or equivalent scheduling platforms will be an added advantage. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, multi-site environment with flexible shifts - Communicate effectively and close looping with the operations in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Prepare various Ops production reports - Perform RTM role independently **Preferred candidate profile** 1.Must have Experience in scheduling 2.Comfortable to work roational shift & week offs Contact -Intersted candidate can share theire profile at:-rupali.devlekar.C@eclerx.com