Scrum Master

Job description

**Job Title:** Tribe ScrumMaster and ISPL TeamLead **Department** : ETO Strategic Protection Platform (IT Tribe Business Platforms) **About Business Line/Function** BNP Paribas Cardif is a world leader in bancassurance partnerships, providing its customers with products and services that let them realise their goals while protecting themselves from unforeseen events. BNP Paribas Cardif is committed to having a positive impact on society and to making insurance more accessible. A subsidiary of BNP Paribas, the insurer has a unique business model anchored in partnerships. It creates solutions for more than 500 partner distributors in a variety of sectors – including banks and financial institutions, automotive sector companies, retailers and telecommunications companies – as well as for financial advisors and brokers who market the products to their customers. With a presence in 30 countries and strong positions in Europe, Asia and Latin America, BNP Paribas Cardif is a global specialist in personal insurance, the world leader in creditor insurance and a major contributor to financing for the real economy. With 9,000 employees worldwide, BNP Paribas Cardif had gross written premiums of €40.5 billion in 2025. Within BNPP Cardif, the mission of ETO (Efficiency, Technology & Operations) Directorate is to deliver our value proposition by steering and transforming our operational setups and information systems to support the company’s development and serve our clients and partners safely, sustainably, and efficiently. The Protection business line is currently confronting strong industrial challenges that limit Cardif’s ability to operate with a competitive cost‑to‑serve and to sustain activity growth at marginal cost. This overall situation stems from a highly fragmented, locally‑focused industrial set‑up with heterogeneous processes, operations, and IT systems. The creation of a new Global COO Protection department aims to address these issues by deploying the new Protection platform (IT BizPlatform) and its Target Operating Model on a global scale. The IT BizPlatform team will be responsible for the rollout and maintenance of the technology platform. The establishment of a new Global Protection Operations team is intended to define and implement the Target Operating Model linked to the new Protection platform. **Position Purpose** The Scrum Master /Team Lead is accountable for steering the end‑to‑end delivery of our Platform initiative. Acting as the servant‑leader of our agile tribe, the role ensures the adoption of Scrum/Agile best practices, removes impediments, and drives continuous improvement while simultaneously providing operational leadership to the ISPL team of our tribe. **Responsibilities** Direct Responsibilities The candidate will work in an extended team mode with colleagues in France, and his major responsibilities will be to: - Facilitate High‑Performance Agile Delivery – Conduct all Scrum ceremonies, mentor the team on Agile values and principles, and champion a self‑organising, collaborative culture that consistently meets sprint commitments and quality standards. - Provide Operational Leadership – Define delivery activities to guarantee robust, secure, and scalable solutions aligned with BNP Paribas Cardif’s IT governance. - Synchronise with Tribe Stakeholders – Act as the primary interface between the ISPL team, on‑shore product owners, business analysts, and other groups; ensure transparent, timely communication of progress, risks, and dependencies. - Drive Team Growth & Capability Building – Coach and mentor ISPL team in both Agile practices and delivery competencies, fostering a learning mindset, ownership, and career development to build a high‑calibre, future‑ready delivery capability. - Ensure Delivery Excellence & Compliance – Monitor key performance indicators (velocity, defect leakage, cycle time, etc.), enforce compliance with security, data‑privacy, and regulatory requirements, and champion process improvement initiatives that enhance efficiency and reduce delivery risk. **Technical & Behavioral Competencies** The Successful Candidate Must Have Some Knowledge On IT Development; He Should Also Be Proficient In JIRA And Confluence For The Following Tasks - JIRA Administration - Confluence administration of the dedicated space for Protection Platform (Standard content management) Other aspects of the function will also involve the following: - Liaise and cooperate with many different teams, in France and other Countries where our platform is deployed **Specific Qualifications** Minimum 5 years of experience. **Technical Skills** **Skills Referential (Required knowledge, skills and abilities)** - Proficient in JIRA and Confluence administration. - Knowledge of IT and Project Management - Provide reporting for delivery status, KPIs and risks Appendix for ScrumMaster expected activities Must Have :- **Agile Ceremonies** Daily-Stand Time‑box 15 min max – start and end at the same time each day Round‑robin: What did I do yesterday? – What will I do today? – Impediment? Update the sprint board (Azure DevOps - TFS) before the stand‑up so the discussion is based on the latest status Sprint Planning Verify each developer’s available capacity (consider holidays, meetings, training). Adjust the forecast if needed. Compare planned story points with the average velocity of the last 3‑5 sprints. Do not exceed the average unless a formal capacity increase is approved by the Product Owner. Sprint Goals :- Draft a concise, business‑valued statement (1‑2 sentences). Validate with the Product Owner that it reflects the highest‑priority outcomes. Pull highest‑priority, “Ready” items from the Product Backlog. Ensure each story meets the Definition of Ready (clear acceptance criteria, sizing, dependencies identified). Team collectively signs‑