Senior Analyst

Job description

Job Description eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst. Job Description: • Should able to provide effective feedback • Should participate client calibrations • Should have fair knowledge of KPIs • Conduct team huddles and meetings to discuss operational updates • Advocate and follow organizational policies and procedures • Ensure all client deliverables met within timelines • Ensure productivity/quality enhancement and process meet all metrics Basic Requirement: • Minimum 6 months to 1-year experience as Quality analyst in any Inbound process • Good Communication Skills – Verbal & Written(Comprehension) • Good Customer Handling Skills • Needs to have ability to adapt to perpetual changes as per Business requirement. • Flexible for 24X7 Shifts • Good Knowledge of Inbound Quality operations • Good Knowledge of excel • Ability of analysing information and evaluating results to choose the best solution • Ability to quickly and efficiently assimilate process knowledge • Detail & result oriented, self-motivated with good analytical skills • Excellent communication and interpersonal skills including English language skills • Professional in conduct/behavior, appearance, and communication • Ability to work in teams • Should not have any commitments – part time courses, tuitions