Senior Analyst

Job description

**Job Description** eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst. **Job Description:** - Should able to provide effective feedback - Should participate client calibrations - Should have fair knowledge of KPIs - Conduct team huddles and meetings to discuss operational updates - Advocate and follow organizational policies and procedures - Ensure all client deliverables met within timelines - Ensure productivity/quality enhancement and process meet all metrics **Basic Requirement:** - Minimum 6 months to 1-year experience as Quality analyst in any Inbound process - Good Communication Skills – Verbal & Written(Comprehension) - Good Customer Handling Skills - Needs to have ability to adapt to perpetual changes as per Business requirement. - Flexible for 24X7 Shifts - Good Knowledge of Inbound Quality operations - Good Knowledge of excel - Ability of analysing information and evaluating results to choose the best solution - Ability to quickly and efficiently assimilate process knowledge - Detail & result oriented, self-motivated with good analytical skills - Excellent communication and interpersonal skills including English language skills - Professional in conduct/behavior, appearance, and communication - Ability to work in teams - Should not have any commitments – part time courses, tuitions