Senior Analyst, WFM- RTA

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. To know more about Firstsource please visit our website www.firstsource.com Role & Responsibilities: • Real time monitoring and Intraday performance management • Exception Management • Real time reports- Hourly/ Daily/ Weekly • Preparing Dashboards • Analysis and Process development • Incident tracking, logging and escalations • Process and Procedure adherence • Floor & seat management Required skills: • Intermediate MS Excel knowledge • Basic to intermediate windows operating system navigation skills • Strong written and verbal communication skills • Ability to interact with all levels of management across various locations • Strong analytical skills • Comfortable with flexible work timings and willingness to stretch Shift- Rotational Week Off -Rotational Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.