Senior Analyst, WFM- RTA

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients. **To know more about Firstsource please visit our website www.firstsource.com** **Role & Responsibilities:** - Real time monitoring and Intraday performance management - Exception Management - Real time reports- Hourly/ Daily/ Weekly - Preparing Dashboards - Analysis and Process development - Incident tracking, logging and escalations - Process and Procedure adherence - Floor & seat management **Required skills:** - Intermediate MS Excel knowledge - Basic to intermediate windows operating system navigation skills - Strong written and verbal communication skills - Ability to interact with all levels of management across various locations - Strong analytical skills - Comfortable with flexible work timings and willingness to stretch **Shift- Rotational** **Week Off -Rotational** **Disclaimer:** Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.