Senior Delivery Manager- Banking Domain

Job description

Job description: Job Description Senior Delivery Manager – IT Application Support (Banking Domain) Location: Hyderabad Complete work from Office (including working Saturdays) Team Size Managed: Approx. 200 members 1. Role Overview The Technical Delivery Manager is responsible for end-to-end delivery, performance, and operational stability of mission-critical banking applications, including: Mobile Banking Internet Banking Payments – RTGS/NEFT/SFMS/UPI Loan Management System Core Banking This role ensures 24×7 operational excellence, incident/problem/change management maturity, team capability development, and strong stakeholder management across business, technology, and vendors. 2. Key Responsibilities 2.1 Delivery Management & Operations Excellence Manage daily operations for a large 200-member application support organization. Own service availability, performance, and stability of all supported applications. Establish strong processes for Incident, Problem, Change, Release, and DR operations. Ensure strict SLA, OLA, and KPI adherence across all support teams. 2.2 Technical Leadership Lead Team to resolve complex application issues following incident management guidelines. This requires good knowledge on all application components like Linux/Solaris Network/Firewall/Load balancer/GSLB/WAF Middleware/Containers/Webservers Database Cloud – AWS/GCP 2.3 People & Team Management Lead a large cross-functional team Workforce planning, skills development, hiring, mentoring, and succession planning. Create leadership depth among Team Leads and Service Delivery Leads. Drive a culture of accountability, ownership, and customer focus. 2.4 Incident & Problem Management Act as Incident Commander during P1/P2 major incidents. Ensure quick triage using Dynatrace, logs, and platform diagnostics. Drive RCA, long-term fixes, and product enhancements. Reduce repeat incidents & improve MTTR 2.5 Change, Release & Deployment Oversight Review & approve deployment plans for application releases. Ensure pre-deployment checks, rollback plans, and DR impact evaluation. Reduce change-related outages through governance, automation, and readiness reviews. 2.6 Stakeholder, Business & Vendor Management Primary contact for business heads, product owners, auditors, and regulators. Manage relationships with third-party vendors (OpenShift, database, application providers). Present monthly service reviews, incident trends, and performance analytics. Ensure compliance with RBI, internal audit, cyber security guidelines. 2.7 Compliance, Risk & Governance Maintain documentation: runbooks, SOPs, architecture and dependency maps. Ensure adherence to security, compliance, audit, and DR policies. Drive DR drill execution, BCP readiness, and RTO/RPO validation. 3. Education & Experience Bachelor’s / Master’s degree in Computer Science / IT or equivalent. 12–20 years of IT experience, with at least 5+ years managing large teams. Experience in large banking or BFSI IT operations strongly preferred. 4. Key Performance Indicators (KPIs) Application availability & stability (SLA achievement) MTTR, MTTD, and incident reduction trends Reduction in repeat incidents Change success rate Deployment failure rate DR readiness & drill success metrics Team productivity & automation adoption Business satisfaction score (CSAT) ͏ ͏ ͏ ͏ Mandatory Skills: Project Management . Experience: >10 YEARS . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.