Senior Director - City Operations

Job description

Designation: Senior Director - City Operations Responsibilities, aka, what we’d like you to deliver: • Lead end-to-end business performance and P&L across a portfolio of cities, driving profitable and sustainable growth. • Own city operations across dark stores, fulfillment, and last-mile delivery, ensuring industry-leading speed, reliability, and customer experience. • Develop and execute strategic initiatives to improve unit economics, productivity, service levels, and operational efficiency at scale. • Partner with Product, Category, Supply Chain, Finance, and Central Operations to solve complex business problems and unlock growth opportunities. • Lead network expansion, capacity planning, and operational readiness for new markets and business initiatives. • Build scalable operating models, governance mechanisms, and data-driven decision frameworks that support rapid growth. • Inspire, mentor, and develop high-performing regional and city leadership teams while fostering a culture of ownership, innovation, and execution excellence. Key Skills and Qualifications: • 10–18 years of experience leading large-scale operations in quick commerce, e-commerce, logistics, supply chain, retail, or consumer technology. • Proven track record of owning multi-city businesses with P&L responsibility and delivering measurable business outcomes. Strong business acumen with the ability to balance growth, customer experience, and profitability. • Exceptional leadership, stakeholder management, and analytical skills, with experience leading large, geographically distributed teams.