Senior Director - City Operations

Job description

**Designation: Senior Director - City Operations** **Responsibilities, aka, what we’d like you to deliver:** - Lead end-to-end business performance and P&L across a portfolio of cities, driving profitable and sustainable growth. - Own city operations across dark stores, fulfillment, and last-mile delivery, ensuring industry-leading speed, reliability, and customer experience. - Develop and execute strategic initiatives to improve unit economics, productivity, service levels, and operational efficiency at scale. - Partner with Product, Category, Supply Chain, Finance, and Central Operations to solve complex business problems and unlock growth opportunities. - Lead network expansion, capacity planning, and operational readiness for new markets and business initiatives. - Build scalable operating models, governance mechanisms, and data-driven decision frameworks that support rapid growth. - Inspire, mentor, and develop high-performing regional and city leadership teams while fostering a culture of ownership, innovation, and execution excellence. **Key Skills and Qualifications:** - 10–18 years of experience leading large-scale operations in quick commerce, e-commerce, logistics, supply chain, retail, or consumer technology. - Proven track record of owning multi-city businesses with P&L responsibility and delivering measurable business outcomes. Strong business acumen with the ability to balance growth, customer experience, and profitability. - Exceptional leadership, stakeholder management, and analytical skills, with experience leading large, geographically distributed teams.