Senior Engineer - AI Platform Testing & Forward Deployed Engineering

Job description

AI Tester & Forward Deployed Engineer Role Overview We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering. The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations. Job Location : Bangalore /Pune /Mumbai /Delhi or Hyderaba d Key Responsibilities 1. AI / Agentic Workflow Validation Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations. Perform exploratory testing to identify edge cases and unexpected AI behavior. Test complete business workflows rather than only individual platform components. Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions. Test exception handling, escalation scenarios, hallucination risks, and incorrect inputs. Develop test scenarios covering both happy paths and negative/edge cases. Help define quality benchmarks for AI-driven customer journeys. 2. Demo & PoC Development Build basic vertical and horizontal demos using existing platform capabilities. Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations. Support creation of customer-specific PoCs Convert business requirements into simple technical workflows. Configure demo environments and prepare realistic test data. Support customer demonstrations by ensuring the demo environment is stable and functional. 3. Customer & Field Support Participate in customer discovery and technical requirement discussions. Understand customer business processes and translate them into AI use cases. Support during workshops, PoCs, and executive demonstrations. Troubleshoot issues encountered during customer engagements. Capture recurring customer requirements and identify opportunities for reusable solutions. Skills & Competencies Technical Basic understanding of Generative AI, LLMs, Agentic AI, Conversational AI, and Voice AI Understanding of APIs, JSON, REST APIs, webhooks, and system integrations Basic scripting/programming knowledge in Python, JavaScript, or similar Understanding of databases and data structures Familiarity with Postman or similar API testing tools Experience with Jira or equivalent defect/task management tools Understanding of cloud and SaaS platforms Basic knowledge of prompt engineering and AI evaluation Testing Functional and integration testing API testing Regression testing End-to-end workflow testing Exploratory testing Test case design Root-cause analysis Defect lifecycle management Negative and edge-case testing FDE / Customer Skills Strong problem-solving ability Ability to understand business processes Customer-oriented mindset Ability to translate business requirements into technical workflows Good communication and presentation skills Comfortable working in ambiguous and fast-changing environments Willingness to work directly with Sales, Product, Engineering, and customers Experience Recommended experience: 2-5 years Suitable backgrounds include: QA / Software Testing Automation Testing AI/ML Testing Technical Support / Product Support Solution Engineering Pre-Sales Engineering Implementation / Professional Services Conversational AI / Chatbot development SaaS platform configuration Candidates with strong testing fundamentals and 1-2 years of exposure to AI platforms or customer-facing technology projects would be particularly suitable.