Senior GTM Technology Architect

Job description

About the Role We are seeking a highly skilled and solution-oriented Senior GTM Technology Architect to join our Global Business Technology team. This role sits within a two-architect team structure, partnering closely with a peer Senior Architect to co-own the GTM technology solutioning roadmap. You will lead end-to-end architecture, requirements analysis, and hands-on delivery of enhancements and net-new capabilities across Chargebee and the GTM tech stack. This is a deeply technical, highly collaborative role requiring both architectural vision and direct execution. You will partner daily with Sales, Marketing, Customer Success, RevOps, and executive leadership & translating complex business requirements into scalable, well-documented technical solutions. You must be equally comfortable white-boarding a system architecture and building it yourself. What You’ll Own • GTM Technology Solutioning & Architecture: Lead architecture design for new capabilities and major enhancements to the existing GTM tech stack, including Salesforce Sales Cloud, Salesloft/Gong, Marketo, Chargebee CPQ (CB CPQ), and Ironclad Contract Lifecycle Management. • End-to-End Impact Analysis: Conduct thorough impact assessments for all proposed changes &; spanning data flows, integrations, process dependencies, and downstream system effects &; before any development begins. • Hands-On Development: Own significant development work including Apex, LWC, REST/SOAP API integrations, and automation frameworks. This is a roll-up-your-sleeves role, not an advisory one. • AI Agent Build & Maintenance: Design, build, and maintain AI agents using Agentforce and other LLM-based frameworks (OpenAI/ChatGPT, Claude/Anthropic, Google Gemini) integrated into the GTM tech stack. Extend and optimize agents already in production (Deal Desk, Contracts/Rev Rec Review, IT Help Desk Tier-1). • Stakeholder & Executive Communication: Lead architectural reviews, solution presentations, and status communications with business stakeholders, GTM leadership, and executive audiences. Written and verbal clarity at all levels is non-negotiable. • Code Quality & Peer Review: Set and uphold development standards across the team; conduct thorough peer code reviews with constructive feedback. • Documentation: Produce and maintain comprehensive architecture decision records, integration maps, data flow diagrams, and operational runbooks. • Platform Administration: Manage ongoing Salesforce and GTM tool administration (user support, config, data integrity, performance tuning) as needed alongside architecture work. Key Responsibilities Architecture & Solutioning • Design scalable, maintainable technical solutions for GTM systems with a focus on long-term platform health and reduced technical debt. • Perform end-to-end impact analysis before introducing changes to production systems &; identifying risks across integrations, data models, and workflows. • Partner with the peer Senior Architect on major platform decisions, shared design patterns, and architectural governance. • Translate complex business requirements from Sales, Marketing, RevOps, and Customer Success into clear, documented technical specifications. Hands-On Development & Delivery • Lead and execute development activities including Salesforce customizations, integration builds, and CPQ/CLM configuration on CB CPQ and Ironclad. • Own development across the Salesforce stack: Apex, LWC, SOQL, REST/SOAP APIs, and iPaaS/middleware integrations (e.g., Workato, MuleSoft). • Participate in the full application lifecycle: design, development, testing, deployment, and production support. • Triage and resolve defects and production issues with urgency and rigor. AI Agent Development • Build, deploy, and maintain AI agents using Agentforce and LLM integrations (OpenAI, Anthropic/Claude, Gemini). • Integrate AI agents with GTM systems including Salesforce, Gong, Ironclad, Salesloft, and Marketo. • Evaluate agent performance, implement feedback loops, and continuously improve agent accuracy and reliability. Communication & Collaboration • Present architectural designs, solution proposals, and project status clearly to business stakeholders, RevOps/GBT leadership, and C-level executives. • Write high-quality technical documentation that can be consumed by both engineers and non-technical audiences. • Work cross-functionally with RevOps, G&A, Finance, and Product to align GTM technology with business strategy. Qualifications & Skills Experience • 7+ years of Salesforce development experience with deep expertise in Sales Cloud , marketing automation and GTM workflow architecture. • Proven experience implementing SaaS CPQ platforms; experience with Ironclad or other CLM platforms strongly preferred. • Track record of owning architecture and development for complex, multi-system GTM tech environments. • Prior experience in a dual-architect or collaborative platform ownership model is a plus. • Proven experience effectively managing GTM full tech stack support process and team • Hands on delivery and leadership by example a must Technical Proficiency • Salesforce: Apex, LWC, SOQL, REST/SOAP APIs, Flow, and platform events. • Integration platforms: iPaaS (Workato, MuleSoft, or equivalent), REST/SOAP API design. • CPQ & CLM: CB CPQ configuration and data modeling; Ironclad workflow and template administration. • AI & Agents: Agentforce configuration and extension; LLM API integration (OpenAI, Anthropic, Google Gemini); prompt engineering; agent lifecycle management. • Additional: SQL/SOQL, JavaScript, HTML/CSS. Salesforce Ecosystem Expertise • Deep understanding of Salesforce data architecture, object model, and platform governor limits. • Strong working knowledge of Lead-to-Opportunity, Opportunity-to-Close, Quote-to-Cash, and Sales-to-CS handoff workflows. • Experience with GTM tech integrations: Salesloft/Gong, Marketo, Slack, and similar platforms.