Senior Manager- Demand (Intracity)

Job description

We are looking for a seasoned Senior Demand Manager with 6+ years of experience in sales leadership to drive customer acquisition, retention, and revenue growth. This role is primarily focused on inside sales management, with responsibility for leading a team of sales professionals, leveraging data-driven strategies, and ensuring smooth customer onboarding. In addition, the role includes oversight of overall field executives and to strengthen ground-level execution and customer engagement. 1. Inside Sales Leadership • Set up and lead ( 0-1) a team of inside sales executives to drive customer acquisition and retention. • Develop scripts, workflows, and sales playbooks to maximize conversion rates. • Monitor daily call volumes, lead pipelines, and closure ratios. • This is more of a 0-1 role where the person is expected to take initiatives to refine the sales process. 2. Data Analysis & Customer Segmentation • Conduct data-driven analysis to identify customer segments and high-potential clusters. • Use insights to design targeted campaigns that drive revenue growth. • Apply advanced Excel skills for reporting, forecasting, and performance tracking. 3. Customer Relationship Management • Ensure seamless onboarding and strong relationships with acquired customers. • Address queries promptly and maintain high satisfaction levels. • Drive retention initiatives to maximize customer lifetime value. 6. Reporting & Insights • Deliver regular reports on sales activities, demand trends, and team performance. • Present actionable insights to senior management for strategic decision-making. Requirements • 6+ years of experience in inside sales, demand management, or business development. • Proven track record of team handling (10+ people) across inside and field sales. • Strong expertise in data analysis, customer segmentation, and revenue-driving strategies. Advanced proficiency in Excel and familiarity with CRM tools (Salesforce) and Google Sheets. • Experience in process adherence, SLA management, and process implementation. • Knowledge of the logistics and supply chain industry (preferred). • Willingness to travel occasionally for field team oversight and customer visits