Senior Manager- Demand (Intracity)

Job description

We are looking for a seasoned **Senior Demand Manager** with 6+ years of experience in sales leadership to drive customer acquisition, retention, and revenue growth. This role is primarily focused on **inside sales management**, with responsibility for leading a team of sales professionals, leveraging data-driven strategies, and ensuring smooth customer onboarding. In addition, the role includes oversight of overall field executives and to strengthen ground-level execution and customer engagement. **1. Inside Sales Leadership** - Set up and lead ( 0-1) a team of **inside sales executives** to drive customer acquisition and retention. - Develop scripts, workflows, and sales playbooks to maximize conversion rates. - Monitor daily call volumes, lead pipelines, and closure ratios. - This is more of a 0-1 role where the person is expected to take initiatives to refine the sales process. **2. Data Analysis & Customer Segmentation** - Conduct **data-driven analysis** to identify customer segments and high-potential clusters. - Use insights to design targeted campaigns that drive **revenue growth**. - Apply **advanced Excel skills** for reporting, forecasting, and performance tracking. **3. Customer Relationship Management** - Ensure seamless onboarding and strong relationships with acquired customers. - Address queries promptly and maintain high satisfaction levels. - Drive retention initiatives to maximize customer lifetime value. **6. Reporting & Insights** - Deliver regular reports on sales activities, demand trends, and team performance. - Present actionable insights to senior management for strategic decision-making. **Requirements** - 6**+ years of experience** in inside sales, demand management, or business development. - Proven track record of **team handling (10+ people)** across inside and field sales. - Strong expertise in **data analysis, customer segmentation, and revenue-driving strategies**. Advanced proficiency in **Excel** and familiarity with **CRM tools (Salesforce)** and **Google Sheets**. - Experience in **process adherence, SLA management, and process implementation**. - Knowledge of the **logistics and supply chain industry** (preferred). - Willingness to **travel occasionally** for field team oversight and customer visits