Senior Manager- Hyderabad (Last Mile Operations)

Job description

Role & responsibilities: • Ensures end to end smooth running of logistics operations for the zone/area • Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. • Responsible for all the SLAs & TAT are maintained. • Responsible for reduction in cost and increase in productivity for the region. • Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc. • Handles the continuous improvement projects w.r.t., cost service and employee productivity • Maintenance of all the operational budgets • Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. • Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages • Impart behavioral & soft skills training to the team as and when required. • Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices • Monitoring security parameters across region and ensures no unlawful activity occurs Preferred candidate profile: • Functional Skills Operations Management, Data Analysis, Stakeholder Management • Experience - Relevant experience in Logistics/ Manufacturing industry. • Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude • Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior  management. \\*Should be open for extensive travel.