Senior Manager, IT Testing

Job description

Position:  Key Responsibilities General Profile • Provides leadership to managers and senior professional QA staff. • Adapts and executes functional or departmental business plans. • Makes decisions based on resource availability and functional goals. • Strong Functional Knowledge • Requires a comprehensive understanding and demonstration of QA and software engineering process • Applies in-depth knowledge of own area and business expertise. • Impacts results of a business unit, major operational segment, or companywide subfunction. • Guided by functional business plans. • First level of leadership • Manages multiple related teams, sets priorities, and allocates resources. • Proactively manages resources to meet project/program goals • Strong Team Player • Strong People Management Skills • Lead client projects independently & should be able to handle multiple clients/projects/programs • Should be able to Coach & mentor team leads and members • Problem Solving • Identifies and resolves complex technical, operational, and delivery problems. • Interpersonal Skills & Communication • Uses clear communication skills to influence others, including senior leadership. • Manage Offshore/Onshore Interaction and Stakeholder Communication • Escalation Management • Ensures proper communication with the test team and other project stakeholders. • Delivery • Strong understanding of Domain/Business, (HCS/HRS) • Understands project/release scope, complex business needs and translates them into testing strategy • Develops a high-level system testing approach with the stakeholders. • Proficient with Industry standard testing methodologies ( Waterfall, Iterative, Hybrid, Agile, etc..) • Create detailed report of findings and recommendations after testing is complete and present to stakeholders • Stay up to date in current tools(Automation, AI), techniques to incorporate into testing practices and drive adoption in the team • Knowledge-share with team on techniques and results to continuously improve the service offering and mentor junior members of the team in techniques and best practices • Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services) • Manages resources and work allocation projects. • Lessons Learned Documentation and Implement learning for future • Ensures quality and timeliness of test deliverables. • Coordinates with stakeholders to obtain sign-off for agreed to test phase deliverables. • Manages risk identification and risk analysis sessions and uses the results for test estimation, planning, and control. • Assesses and reports test status and metrics to project stakeholders. • Identifies skills and resource gaps in their test team and sources adequate resources. • Proactively initiates/contributes in test process continuous improvement initiatives. • Maintains and agrees on entry/exit criteria for phases of test as per master test plan. • Collaborates with GTS stakeholders and vendors to continually improve infrastructure, processes, and systems. • Identifies tools (test automaton/test management/AI) to improve test efficacy and efficiency. • Liaises with stakeholders for readiness and availability of test environments. • Manages hiring,  performance appraisals, and pay reviews • Complies with all policies and standards. • Eligibility Requirement • Strong understanding of HCS (HW/DB) Domain & Applications • Minimum 12 years’ of experience • Either Engineering or technical graduates • Strong analytical and communication knowledge • Strong knowledge in MS Office,  SQL