Senior Manager

Job description

**Role Purpose:** We are hiring for the role of Senior Manager - Pay Later. This is an Individual Contributor role reporting to the Merchant Alliances Lead handling products, GTM & growth of a Pay Later products for Pine Labs. **Responsibilities:** - **Issuer Relationship Management** Build and maintain strong relationships with issuing banks and financial partners. Act as the primary point of contact for all issuer-related communication. Conduct regular business reviews and performance discussions - **Program Management** Oversee end-to-end issuer programs (credit/debit/prepaid cards or similar products. Coordinate with internal teams (product, operations, compliance, tech) for smooth execution. Ensure timely launch of new issuer partnerships and initiatives - **Performance Monitoring & Growth** Track key metrics such as card issuance, activation, spend, and retention. Identify opportunities to grow issuer portfolios and improve performance. Develop and execute strategies to increase transaction volumes and revenue - **Compliance & Risk Management** Ensure all issuer activities comply with regulatory and internal policies. Collaborate with compliance and risk teams to address issues proactively - **Stakeholder Coordination** Work cross-functionally with product, marketing, and operations teams. Align issuer requirements with internal roadmaps and capabilities - **Issue Resolution** Handle escalations and resolve operational or partner-related issues efficiently. Ensure high levels of partner satisfaction **Qualification:** 4-5 years of relevant experience in offline sales business. Managing sales & growth profile in previous job and MBA is preferred. **What we value in our people:** • **You take the Shot:** You Decide Fast and You Deliver Right • **You are the CEO of what you do:** you show ownership and make things happen • **You own tomorrow:** by building solutions for the merchants and doing the right thing • **You sign your work like an artist:** You seek to learn and take pride in the work you do