Senior Manager - Service Network Analytics

Job description

PURPOSE OF THE ROLE: There are multiple work areas and strategic projects under deployment and execution. These Projects needs dedicated time and resources to monitor, and coordinate across multiple departments to ensure smooth execution. This position is of executive level, which requires strategic mindset approach, prepare presentations, reports, organise and attend the review cadence of multiple projects, be SPOC of key departmental and Cross Functional projects, coordinate with internal and external stakeholders. • Lead the Strategic projects. • Attend and Conduct regular Reviews with each Project leaders for completion • Meet the cross functional team members to get the projects to completion stage. • Constant Check, Act, Do ( CAPDo) activities & DWM • Process Simplification and develop SOPs • Digitizing process and work on Digitalization roadmap • Coordinate with Internal and external stakeholders • Prepare presentations, Reports, dashboards • Data Analysis and insights for business decisions What will happen if there is no one in the position (no one performs the work) ? • Project delays, miss deadlines and timeline • Resultant Overall Revenue Loss • Internal and external Customer dissatisfaction • Fragmented working environment • Disengaged teams JOB RESPONSIBILITIES: Responsibility 1 : Participation in Project Review • With various project leaders (Pyron, Abhed, Parivartan, Vishwas etc) • Drive Canvas initiatives Responsibility 2 : • Timely preparation of MIS and Presentations for management reviews • Prepare insights and business summaries Responsibility 3 • Conduct /Attend / Meet the cross functional team members of Field Service and Parts Team, Marketing Team, P&SQ, IT- CRM, Analytics team and get the projects to completion stage • Monitor deadlines and ensure timely completion of assigned task Responsibility 4 : Process Simplification • Claims process • Warranty settlement • Long storage guidelines • Packaging improvements Responsibility 5 : End to end Digitalization • Develop dashboards for prompt updates • Give Analytical insights for decision making to manager • Prescriptive Tools through AI/ML/Analytical tools Responsibility 6 : • Compliance and Confidentiality STAKEHOLDERS & NATURE OF COMMUNICATIONS:INTERNAL Plant Team Field Team QA, P&SQ, Finance EXTERNAL Channel Partner DESIRED CANDIDATE PROFILE: Education: BE / BTech- Mechanical/ Automobile Relevant Experience: Should have worked in TML for 3-5 years SKILLS: • Project Management skills, • Excellent Organisational and time management skills, • Ability to prepare professional reports and presentations. • Good at making presentations, proficient in MS office software ( advance excel, powerpoint, word etc) knowledge, • Analytics skill mindset, Problem solving mindset • Interpersonal skills, • Worked on any CFT projects in the past will be an added asset • Ability to conduct meetings, Sales, Service Marketing experience will be an added asset • Perseverance & Patience, Problem solving approach, Go getter, Self starter.