Senior Operations Manager

Job description

What You’ll Do: • The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role: • First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role • You will also be expected to take charge of key central growth tracks for the category over time: - Projects focused on improving quality and service excellence • - Projects focused on improving offerings and innovation • Collaboration with cross-functional teams to ensure swift and robust execution. You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence What We Need: • Minimum 2-4 years of experience in an ops-related/consulting/strategy role. • Demonstrated leadership of teams and projects – the ability to influence and lead. • Someone who understands great things gets built by both smarts AND hard work. What can you expect: • A great work environment with massive ownership and growth opportunities. • Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession • A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change • Growth opportunities within UC via our robust internal mobility program