Senior Payroll Representative

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.     Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.  About you and the role: As a Senior Payroll Representative, you will join the Payroll and Time & Absence Team within HR Solutions, based in Navi Mumbai, India. In this role, you will serve as the critical link between Payroll Operations, HR Technology, Finance, Digital Solutions, and Continuous Improvement teams. You will drive payroll standardization, automation, process optimization, reporting enhancements, and technology-enabled transformation initiatives across payroll processes. You will identify opportunities to eliminate manual activities, strengthen controls, enhance the employee experience, and enable scalable payroll operations through digital solutions and data-driven insights. To be successful in this role, you will leverage your payroll expertise, process excellence mindset, technology acumen, project management capabilities, and change management skills to deliver continuous improvements and operational excellence across the payroll function. Responsibilities: • Leverage payroll expertise to manage end-to-end operations, ensure statutory compliance and governance across global payroll environments • Drive payroll transformation through process standardization, automation, and continuous improvement initiatives that enhance efficiency, compliance, and employee experience. • Identify and implement digital solutions leveraging Power Platform, AI/Copilot, analytics, and automation technologies to reduce manual effort and improve operational effectiveness. • Act as a techno-functional payroll subject matter expert, leading system enhancements, integrations, testing, and optimization across payroll and HR technology platforms. • Develop data-driven insights and performance dashboards to support decision-making, monitor KPIs, and identify opportunities for process improvement. • Strengthen payroll governance, compliance, and control frameworks while ensuring adherence to regulatory requirements and internal policies. • Partners across Payroll, HR, Finance, IT, and external vendors to deliver transformation projects, drive change adoption, and build scalable payroll solutions. • Processing information with confidentiality and with a high level of accuracy. • Perform activities according to the Dow internal control & compliance framework including internal and external audits. Qualifications: • Bachelor’s degree in human resources, Finance, Accounting, Information Systems, Computer Science, Business Administration, or related discipline. • Proven payroll professional with 4+ years of experience in payroll operations, compliance, governance, and global payroll environments, including 2+ years driving transformation, automation, or HR technology initiatives. • Demonstrated expertise with HRIS and payroll platforms (Workday, SAP SuccessFactors, ADP, ServiceNow), payroll system integrations, and digital solutions leveraging Power Platform, AI/Copilot, and analytics tools such as Power BI. Preferred Skills: • Strong track record of leading cross-functional projects, optimizing processes, implementing scalable technology solutions, and using data-driven insights to improve efficiency, controls, employee experience, and operational performance. • Understand organizational interdependencies and experience working across functions and cultures. • Experience in high volume operational environments is required. • Good problem solving, critical thinking skills and managing competing priorities. • Fluency in English is mandatory. Additional notes: • Relocation assistance is not available with this position. • The ability to accommodate flexible schedule aligned with international time Zone is essential. Benefits – What Dow offers you We invest in you.  Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.   Here are just a few highlights of what you would be offered as a Dow employee: • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.  • Employee stock purchase programs (availability varies depending on location). • Student Debt Retirement Savings Match Program (U.S. only). • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. • Workplace culture empowering role-based flexibility to maximize personal productivi