Senior Product Manager - Conversational AI

Job description

Job Requirements About the Role As a Senior Product Manager – Conversational AI at IDFC FIRST Bank, you will lead the development and scaling of Generative AI-powered products that transform customer experiences across digital and assisted banking channels. You will define product strategy, collaborate with cross-functional teams, and ensure responsible AI adoption to drive hyper-personalization, automation, and innovation. Key Responsibilities Primary Responsibilities • Define and execute the product vision, roadmap, and strategy for Generative AI initiatives • Identify high-impact AI use cases across customer engagement, operations, compliance, and risk • Lead end-to-end development of AI-driven products in collaboration with Data Science, Engineering, and Business teams • Establish success metrics (KPIs) and drive continuous product iteration based on insights • Ensure AI models are scalable, explainable, fair, and secure • Partner with Legal & Compliance to meet ethical and regulatory standards • Design intelligent conversational interfaces and automated workflows to enhance digital banking • Leverage NLP, LLMs, and multi-modal AI for personalized customer interactions Secondary Responsibilities • Collaborate with Digital Banking, Growth, Marketing, and Customer Support teams for seamless AI integration • Educate internal teams on AI capabilities and promote responsible AI usage • Stay updated on AI trends, technologies, and regulatory developments What We Are Looking For Education • Bachelor’s degree in a relevant stream • Postgraduate degree in any stream (preferred) Experience • 5 to 10 years of experience in product management, with exposure to AI/ML technologies and digital transformation initiatives Skills and Attributes • Strong understanding of Generative AI, NLP, LLMs, and conversational interfaces • Proven ability to lead cross-functional teams and deliver scalable AI products • Excellent analytical, strategic thinking, and stakeholder management skills • Familiarity with ethical AI practices and regulatory compliance • Passion for innovation, customer experience, and emerging technologies