Senior Sales Manager (Household)

Job description

Job Requirements About the Role The Senior Sales Manager – Household is a strategic leadership role within the Branch Banking function of Retail Banking . This role is responsible for managing and scaling the retail branch banking business across the assigned region. The incumbent will drive the acquisition of Household/ Savings customers, expand the branch footprint, increase product penetration, and ensure the delivery of high-quality customer service. The role also carries P&L accountability and contributes to the broader objectives of the branch banking channel. Key Responsibilities Primary Responsibilities • Lead and mentor a team of branch officers across the assigned command area of branches. • Identify and acquire potential customers for asset products, generating fee-based revenue. • Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage. • Drive activation of household/ savings clients and ensure achievement of float targets. • Impart and refresh product knowledge among team members to maintain up-to-date awareness. • Ensure timely resolution of customer queries and service requests. • Maintain optimal staffing levels for the household/ savings account acquisition team across the region. • Manage customer-centric operations and ensure high levels of customer satisfaction by meeting service quality standards. • Evaluate growth strategies based on competitor analysis and feedback from various channels. • Recommend process improvements to enhance service efficiency and quality across the branch network. • Monitor execution of business plans and ensure alignment with defined growth targets. Secondary Responsibilities • Support cross-functional collaboration to enhance customer experience and business outcomes. • Contribute to strategic initiatives and central programs aimed at driving regional performance. What We Are Looking For Education • Bachelor’s degree in any discipline. • Postgraduate qualifications (e.g., MBA) are preferred. Experience • Proven experience in retail banking, with a strong background in sales and team management. • Prior experience in managing regional or multi-branch operations is desirable. Skills And Attributes • Strong leadership and team-building capabilities. • Strategic thinking with the ability to drive business growth and profitability. • Deep understanding of banking products, especially Current Accounts and asset products. • High level of customer orientation and service delivery focus. • Ability to analyse performance metrics and make data-driven decisions. • Commitment to compliance and operational excellence. • Fluent in English with strong business communication skills.