Senior Service Now Developer

Job description

Role & responsibilities Design, develop, and enhance ServiceNow applications with a focus on HRSD, Employee Center, Employee Workflows, Knowledge Management, and Employee Experience. •        Develop custom applications using App Engine Studio, Flow Designer, Integration Hub, and the Now Experience Framework. •        Build and customize Employee Center pages, components, widgets, and experiences using UI Builder and Service Portal. •        Design and implement employee workflows for onboarding, offboarding, internal transfers, promotions, leave requests, and other HR business processes. •        Develop News, Announcements, and Content Management capabilities to improve employee communications and engagement. •        Create reusable components, business rules, client scripts, script includes, UI actions, and Flow Designer automations. •        Develop REST and SOAP integrations with enterprise HR, identity management, payroll, and third-party applications. •        Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions. •        Participate in solution design, code reviews, unit testing, integration testing, user acceptance testing, and production deployments. •        Troubleshoot and resolve complex application issues while optimizing application performance and usability. •        Develop and maintain technical documentation, coding standards, and development best practices. •        Collaborate with cross-functional teams including HR, Corporate Communications, IT, and Enterprise Architecture to deliver innovative employee experience solutions. Qualifications •        Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. •        7+ years of enterprise application development experience. •        5+ years of hands-on ServiceNow development experience. •        Strong experience with HRSD, Employee Center, Employee Workflows, Service Catalog, Knowledge Management, ITSM, and custom application development. •        Expertise with App Engine Studio, Flow Designer, Integration Hub, UI Builder, Now Experience Framework, and Service Portal. •        Strong JavaScript development skills, including Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs. •        Experience developing REST/SOAP APIs and integrating ServiceNow with enterprise applications. •        Strong analytical, problem-solving, communication, and requirements gathering skills. Preferred Qualifications •        ServiceNow Certified Application Developer (CAD). •        ServiceNow Certified Implementation Specialist HR Service Delivery (CIS-HR). •        Experience with Employee Center Pro, AI Search, Virtual Agent, Employee Journey Management, Workplace Service Delivery, and Agile/Scrum.