Senior Specialist - Insurance Operations

Job description

**Senior Specialist Insurance Operations (Grade C2)** We are seeking an individual who will be responsible for the day-to-day delivery of the company s insurance solutions. They provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Coordinator is a seasoned individual contributor, providing experienced, independent operational support. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles responsibilities overview, expectations of various stakeholders to make you successful in this role **We will count** **on you to:** **Process and self-Management:** - Contribute to achieving the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives - Adheres to Company policies and is complying at all times. - Maintains performance standards. - Updates reports based on predefined templates on a regular basis to ensure accurate entry - Maintains a basic understanding of the core aspects of relevant Insurance and related legislation - Completing all training related activities when assigned - Cognizant of completing all assigned activities within the stipulated time - Ensuring all production targets are met in training - Ensuring all production targets are met in BAU (Post training) - Ensuring all Quality targets are met in training - Ensuring all quality targets are met in BAU (Post training) - Communicate status of work, any issues with team managers and manager on time - Schedule adherence is a must - No unplanned leaves **Compliance, Regulatory and Procedural Responsibilities** - Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company - Appropriate usage of Marsh systems to monitor, record and retain information - Demonstrate clear understanding of regulatory requirements - Proactively ensures compliance with regulatory and risks framework - Adheres to policies, guidelines and operating procedures - Keeps own knowledge and expertise up to date and relevant - Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance - While the above are basic requirements mentioned, the role may not be limited to only these listed. **What you need to have:** - Minimum 5 years of prior work experience in insurance broking - Experience in mentoring, reporting is must - Graduate in any stream - Fair understanding of Insurance Broking business and dynamics - Good command over spoken and written English - Superior comprehension and articulation skills - Ability to prioritize and organize tasks, work within stiff timelines - Eye for detail and innovative mindset - Basic knowledge of MS Office - Willingness to learn and adapt to changes - Should be comfortable with 12pm 9pm or 1pm 10pm shift **What makes you stand out:** - Insurance certification(s). - Post-graduation/certificate courses in insurance. - Prior experience with insurance processes. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.