Senior Tecsys Elite WMS

Job description

Req ID: 379742 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Tecsys Elite WMS to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Senior Tecsys Elite WMS / Elite Distribution ERP L3 Application Support Specialist Role Summary Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations. The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues. Core Responsibilities • Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes. • Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, interface failures, job failures, performance concerns, and user-reported system errors. • Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics. • Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems. • Troubleshoot integration patterns relevant to the environment, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges. • Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions. • Own high-priority incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review. • Coordinate Tecsys vendor escalations with clear documentation, replication steps, business impact, supporting evidence, sample payloads/files where appropriate, and test results. • Support controlled configuration changes, workflow adjustments, master data corrections, role/security updates, release testing, cutover, and hypercare. • Maintain runbooks, troubleshooting guides, monitoring procedures, escalation playbooks, and knowledge transfer for L1/L2 teams and business super users. Required Qualifications • 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications. • 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys. • Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs. • Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows. • Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring. • Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted. • Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation. • Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms. • Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors. Preferred Qualifications • Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments. • Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, 3PL Billing, TecsysIQ/analytics, or Order Management where deployed. • Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations. • Experience supporting warehouse automation, WCS, conveyors, AMRs, voice picking, barcode/RF, print-and-apply, or other material-handling technologies. • Experience in complex distribution, 3PL, retail/e-commerce, wholesale distribution, or high-volume supply-chain environments. • Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods. Success Measures • Faster resolution of high-priority Tecsys production incidents. • Reduced repeat incidents, transaction failures, manual corrections, and operational workarounds. • Stable and reconciled WMS-to-Distribution ERP-to-shipping transactions. • Successful Tecsys releases, patches, and upgrades with minimal disruption to warehouse operations. • Improved inventory accuracy, order flow, warehouse productivity, and user confidence in Tecsys applications. Location: Bengaluru / Noida / Hyderabad Work Model: Work from Office (5 Days a Week) About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterpris