Service Delivery Professional

Job description

**Job Description** 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT2 Daily review of pending complaints3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target5 Arranging to send defective material back6 Raising warranty claims wherever applicable7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the order