Service Now - Lead Engineer

Job description

**Overview** Prodapt Solutions is looking for a ServiceNow Lead Engineer to design, develop, and deliver ServiceNow solutions that support our enterprise IT and business processes. The role requires deep hands-on technical expertise in the ServiceNow platform, leadership in guiding engineering teams, and the ability to collaborate with stakeholders to deliver high-quality, scalable solutions. **Responsibilities** - Lead the development, configuration, and customization of ServiceNow applications and modules. - Implement and optimize ITSM, ITOM, ITAM, HRSD, CSM modules. - Develop and maintain scripts, business rules, UI policies, flows, workflows, and integrations. - Collaborate with architects to align designs with enterprise standards and best practices. - Oversee ServiceNow upgrades and patches, ensuring compatibility with existing solutions. - Work with cross-functional teams to deliver end-to-end automation, integrations, and enhancements. - Provide technical documentation, training, and knowledge sharing to support ongoing operations. **Requirements** - 5+ years of experience with ServiceNow platform development and engineering. - Strong knowledge of ServiceNow modules (ITSM required; ITOM, ITAM, HRSD, or others a plus). - Proficiency in ServiceNow scripting (JavaScript, Glide, Flow Designer) and integration methods (REST, SOAP, APIs, MID Server). - Solid understanding of ITIL/ITSM processes and enterprise IT operations. - Experience with CMDB design, discovery, and service mapping. - Ability to lead and mentor junior developers. - Strong problem-solving and communication skills. **Preferred Qualifications** - ServiceNow Certified System Administrator (CSA). - One or more ServiceNow Certified Implementation Specialist (CIS) certifications. - ServiceNow Certified Application Developer (CAD). - Experience working in Agile/Scrum environments.