Service Planner

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** To optimize field and on site resources for achieving Operational Excellence and Customer Satisfaction Key Functional Responsibilities are as follows - Service job administration of field and on site resources - Order Booking for Service division - Invoicing of service orders - Labour entry of field service engineers & onsite service engineer - Coordination with Field Service engineers, Team leaders & Regional Service Managers. - Planning of service engineers visit against service contracts - Provide required data from SAP/SPIRIT system to Managers - Submit daily operational scorecards and performance updates to regions for improving the operational efficiency - Forward planning of resources for implementation of Service Plans - Service call monitoring until closed and reported to customer - CRT, Utilization & Efficiency control and monitoring of OST and FST - Customer satisfaction survey using Falcon Dashboard **Mission** Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales **Educational Requirements** Graduation Degree with relevant experience **Experience Requirements** 1-3 years of experience as Service planner/Customer support officer **Knowledge** Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint, Power BI **Personality requiremen** - Have strong interpersonal skills-team player - Have good presentation skills and ability to communicate effectively - Be able to take own initiatives - Be able to work independently - Have a high drive and high level of energy - Be open minded - Have a genuine interest in growing the service business **Location** Pune **Diverse by nature and inclusive by choice** Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.