Service Supply Chain & Analytics Leader

Job description

Key Responsibilities Forecasting & Planning • Own service demand forecasting processes for spare parts supporting New Product Introductions (NPI), End-of-Life (EOL) products, and current service offerings. • Plan spare parts inventory for Lab Automation products supporting consumption in North America (NA). • Create intercompany stock transfer orders to facilitate inventory rebalancing activities across facilities. • Own stocking and replenishment strategies for field locations within the United States (US), including Field Service Engineer (FSE) trunk stock and Forward Stocking Locations (FSLs). • Maintain ownership of data feeds and ensure data accuracy within the Service Supply Chain planning tool. Supply Chain Analytics & Business Intelligence • Lead the development and maintenance of service supply chain dashboards and reporting tools, including On-Time In-Full (OTIF), transportation cost, inventory overview, and cost avoidance/savings dashboards. • Develop Power BI solutions that provide visibility into inventory, demand, service performance, productivity, and cost metrics. • Analyze service and supply chain performance trends and provide recommendations to leadership. • Create executive-level reporting packages that support operational reviews and strategic planning, including recurring updates, trackers, and bowler reporting. • Support long-range planning and capacity modeling efforts. • Partner with logistics providers, including FedEx and UPS, to obtain and leverage logistics data and system access. • Identify and propose process improvements utilizing Lean methodologies, AI solutions, and other enabling technologies. Cross-Functional Collaboration • Partner with Manufacturing, Planning, Procurement, Field Service, Finance, and Global Supply Chain teams to improve planning processes, inventory management, and service delivery performance. Required Qualifications • Bachelors degree in Supply Chain, Engineering, Business Analytics, Data Analytics, Finance, Operations, or a related discipline. • 5+ years of experience in supply chain, service operations, analytics, forecasting, or business intelligence. • Advanced Microsoft Excel skills. • Exposure to SAP, ServiceMax, or equivalent enterprise systems. • Experience developing dashboards and analytical solutions using Power BI. • Strong analytical, problem-solving, and critical-thinking skills. • Experience working across global, cross-functional organizations. • Experience with inventory planning, forecasting, or service supply chain operations. • Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies. Internal Job Posting • Service Supply Chain & Analytics Leader • Job Grade: JG3 (based on experience) • Organization: Advanced Diagnostics - Global Service Enablement • Reports To: Associate Director, Service Supply Chain & Analytics • Location: Remote based in India Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.