ServiceNow_Customer Service Management

Job description

Job Role - ServiceNow CSM Exp- 7-12 Years Location- Noida/Gurugram/Chennai Job Type - Permanent !! Role & responsibilities • Design, develop, and implement ServiceNow CSM solutions and enhancements. • Configure Customer Service Management applications, Case Management, and Customer Portals. • Develop workflows, business rules, client scripts, UI policies, and catalog items. • Implement and customize ServiceNow Agent Workspace and Service Operations Workspace. • Configure customer service processes, SLA management, and case routing. • Integrate ServiceNow with external applications using REST/SOAP APIs. • Gather business requirements and translate them into technical solutions. • Develop reports, dashboards, and performance analytics. • Support production incidents, enhancements, and platform upgrades. • Collaborate with business stakeholders, architects, and cross-functional teams @NR