ServiceNow - Technical Architect_ Enterprise / Platform Architect

Job description

Job Title ServiceNow - Solution Architect: Enterprise / Platform Architect Location Onsite Role Overview NTT DATA is seeking a dynamic and experienced ServiceNow Solution Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. Key Responsibilities Advisory Strategic Consulting • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. • Develop platform roadmaps aligned with business goals and technical priorities. • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. • Design and implement governance models, KPIs, and process improvement frameworks. • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. Technical Implementation Platform Expertise • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more. • Perform health scans, technical debt analysis, and platform scalability assessments. • Manage integrations with third-party tools. • Ensure platform conformance to best practices and licensing strategies. Proposal SOW Development • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. • Estimate effort, define scope, and align deliverables with client expectations and budget constraints. • Support pricing strategies and resource planning for advisory and implementation phases. Qualifications • 5+ years of hands-on ServiceNow experience across multiple modules. • Proven track record in advisory consulting and technical delivery. • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. • Experience in proposal writing, SOW creation, and client presentations. • Demonstrated ability to lead client workshops and translate business processes into technical solutions. • Excellent communication and stakeholder engagement skills. Mandatory Certifications • Senior ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation