ServiceNow Telecom Consultant

Job description

Job Title : ServiceNow OMT Implementation Consultant Experience : 5 to 10 Years Location : Any Location / Hybrid Role Summary We are seeking a ServiceNow Order Management for Telecom (OMT) Implementation Consultant with hands-on experience in designing, configuring, and implementing telecom order management solutions on the ServiceNow platform. The candidate will work closely with telecom business stakeholders, architects, and delivery teams to implement end-to-end Order-to-Activate (O2A) processes, integrate OSS/BSS systems, and deliver telecom digital transformation initiatives. Key Responsibilities • Implement ServiceNow Order Management for Telecom (OMT) solutions for telecom service providers. • Configure customer orders, product orders, and service orders within ServiceNow. • Design and implement order decomposition, orchestration, and fulfillment workflows. • Collaborate with business teams to gather and analyze telecom order management requirements. • Integrate ServiceNow with CRM, OSS, BSS, billing, inventory, and provisioning systems. • Configure Flow Designer, IntegrationHub, and telecom process workflows. • Support SIT, UAT, deployment, and post-production stabilization activities. • Prepare solution documentation, process flows, and implementation artifacts. Mandatory Skills • ServiceNow Order Management for Telecom (OMT) • Telecom Service Management (TSM) • ServiceNow CSM (Customer Service Management) • Telecom OSS/BSS Concepts • Order Decomposition • Order Fulfillment • Order Orchestration • Flow Designer • IntegrationHub • REST API Integration • ServiceNow Platform Configuration • JavaScript and ServiceNow Scripting