Shift Manager

Job description

Role & responsibilities : • Manage the day-to-day caf operations during the assigned shift. • Lead, deploy and support the Barista/team members to ensure smooth operations. • Ensure product quality, recipe adherence, service standards and customer experience. • Handle customer queries, feedback and complaints and resolve operational issues. • Monitor sales, productivity, inventory and wastage. • Ensure proper cash handling, POS operations and shift reconciliation. • Conduct shift briefings, allocate responsibilities and ensure proper shift handovers. • Maintain hygiene, grooming, food safety and SOP compliance. • Ensure timely replenishment of caf stock, merchandise and display units. • Follow equipment SOPs and report maintenance issues for timely resolution. • Drive suggestive selling and help improve caf sales. • Coach and train team members on the job and support their development. • Escalate critical people, operational or maintenance issues to the Store Manager. • Create a safe, clean and positive workplace and take ownership of the overall shift.