Site Reliability Engineer

Job description

Role & responsibilities • Glean Platform Administration: Monitor and maintain Glean data connectors, proactively identify and troubleshoot connection failures, and collaborate with application owners to ensure steady data ingestion. • Service Request Management: Address user support tickets, including onboarding, troubleshooting search results, resolving document permission discrepancies, and performing regular credential rotations. • Agent Governance & Support: Assist in onboarding and governing search agents created by internal users and isolate technical issues between Glean and source applications. • Infrastructure Triage: Analyze and resolve system incidents occurring across application boundaries and Google Cloud Platform (GCP) infrastructure. • Reporting & Analytics: Design monitoring dashboards and generate performance metrics to support monthly business reviews. Preferred candidate profile • Experience: 2 to 10 years of experience in systems administration, application support, or a similar technical operations role. • ITIL Framework: Practical knowledge of ITIL processes, specifically Incident, Problem, and Change Management. • APIs & Authentication: Experience testing APIs using tools like Postman or curl, along with a working understanding of OAuth authorization flows. • Security Monitoring: Experience monitoring log streams, preferably utilizing Microsoft Sentinel or a comparable SIEM platform. • Cloud Infrastructure: Hands-on experience with Google Cloud Platform (GCP) is preferred. • Problem-Solving: Analytical skills to isolate and troubleshoot integration issues across complex, multi-application environments.