Site Reliability Engineer

Job description

**Role & responsibilities** - **Glean Platform Administration:** Monitor and maintain Glean data connectors, proactively identify and troubleshoot connection failures, and collaborate with application owners to ensure steady data ingestion. - **Service Request Management:** Address user support tickets, including onboarding, troubleshooting search results, resolving document permission discrepancies, and performing regular credential rotations. - **Agent Governance & Support:** Assist in onboarding and governing search agents created by internal users and isolate technical issues between Glean and source applications. - **Infrastructure Triage:** Analyze and resolve system incidents occurring across application boundaries and Google Cloud Platform (GCP) infrastructure. - **Reporting & Analytics:** Design monitoring dashboards and generate performance metrics to support monthly business reviews. **Preferred candidate profile** - **Experience:** 2 to 10 years of experience in systems administration, application support, or a similar technical operations role. - **ITIL Framework:** Practical knowledge of ITIL processes, specifically Incident, Problem, and Change Management. - **APIs & Authentication:** Experience testing APIs using tools like Postman or curl, along with a working understanding of OAuth authorization flows. - **Security Monitoring:** Experience monitoring log streams, preferably utilizing Microsoft Sentinel or a comparable SIEM platform. - **Cloud Infrastructure:** Hands-on experience with Google Cloud Platform (GCP) is preferred. - **Problem-Solving:** Analytical skills to isolate and troubleshoot integration issues across complex, multi-application environments.