Software Engineering SMTS (Storage & Data Protection)

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Storage & Data Protection Engineer - Hyderabad About the Role The Salesforce Technology Services business unit within the Information Technology organization is responsible for deploying new capabilities within infrastructure and enterprise applications to 50,000+ Salesforce employees and business partners. Our infrastructure includes corporate offices, co-lo data centers, and public clouds (AWS for now), while our enterprise applications include SaaS, containerized, virtualized and bare metal deployments.We are hiring a Storage & Data Protection Engineer to join our global IT Infrastructure team based in Hyderabad. This is a new position created to strengthen our APAC-region operational coverage and support the team's growing automation and cloud transformation agenda.This is a hands-on operations role at its core — you will own day-to-day storage and backup responsibilities for enterprise platforms in a production environment. At the same time, you will be expected to grow into automation tooling, contribute to AI-assisted operations initiatives, and help modernize how the team delivers infrastructure services.If you are a solid infrastructure engineer who wants to operate at the level of a reliable, skilled practitioner and gradually build automation and cloud skills in a team that is actively investing in those areas — this role is for you.  What You Will Do Storage Operations — Day to Day • Provision, manage, and decommission storage resources on Dell EMC PowerMax including LUN creation, host mapping, masking views, and capacity management • Administer NetApp AFF arrays — create and manage NFS and SMB volumes and shares, manage qtrees and permissions, and support capacity expansion requests • Support PowerScale (Isilon) OneFS operations — NFS/SMB share provisioning, access zone management, and basic capacity monitoring • Manage Cisco MDS SAN fabric — support zone creation and modification, port allocation, and basic fabric troubleshooting under senior guidance • Handle day-to-day storage provisioning tickets and service requests within defined SLA windows, ensuring requests are completed accurately and documented • Monitor storage health using platform dashboards (UNISPHERE, NetApp System Manager, BlueXP) — flag anomalies, capacity thresholds, and performance alerts to the team • Participate in storage lifecycle activities — firmware updates, controller replacements, and technology refresh projects alongside senior engineers Data Protection Operations — Day to Day • Administer enterprise backup platforms — Cohesity (physical clusters and Helios SaaS), Rubrik, and Veritas NetBackup — including policy creation, schedule management, and backup monitoring • Perform and validate restore operations — file-level, VM-level, and application-consistent restores ensuring recovery meets defined RTO and RPO targets • Monitor daily backup job health — investigate and resolve failed or missed jobs within defined SLA windows, escalating complex issues to senior team members • Manage SnapMirror replication relationships on NetApp and SRDF replication status on PowerMax — monitor lag, investigate alerts, and escalate replication anomalies • Support Iron Mountain DRMS tape management operations — monthly/quarterly data restoration integrity checks, vault requests, and inventory reconciliation • Contribute to DR test execution — follow runbooks, document test outcomes, and flag discrepancies for remediation • Manage vendor support cases with Cohesity, Rubrik, DellEMC, and NetApp — gathering diagnostic data, tracking case progress, and coordinating resolution Automation & AI Operations — Growth Area • Learn and apply the team's automation tooling — Python scripting, Ansible playbooks, and REST API interactions with storage platforms (Dell EMC, NetApp, Cohesity APIs) • Contribute to GitOps workflows — raise pull requests for configuration changes, follow peer review processes, and use GitHub Actions pipelines for validated deployments • Support the team's Storage Operations AI Incident Agent pilot — help test automated remediation workflows, validate outputs, and contribute to runbook documentation used by AI-assisted triage • Write and maintain operational runbooks that form the knowled